Standard Operating Procedures—The Secret to Effective Managemen

赖彩云 Jessy Lai Chai Yun-SOP
[vc_row type=”in_container” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ width=”1/2″][vc_column_text]If you ask me whether a Standard Operating Procedure (SOP) is important, my answer would be a resounding yes!
Why so? Having an SOP not only helps me complete daily tasks effectively, it also helps create value in my work, improve my work flow, and allow me to reflect.
I have also asked the same question to many of my friends in managerial positions. They are big supporters of SOP as well, yet few of them actually practice it consistently in their company.
Today, I want to discuss the benefits of SOP, and why people do not use it.
There is a common misconception about SOP, that it creates rigidity and kills innovation. If you thought this way as well, here is a brief introduction of what the SOP really is.
SOP is basically a fixed framework in which work is done. A good SOP does not only instruct us on how to do a job, it also helps us understand why we need to do it. Once you understand the purpose of every step at work, you are much better prepared to adapt to circumstance.
SOP does not create rigidity—only when you are familiar with your work, then can you leave room for yourself to reflect and scrutinise your own efforts, and improve constantly.
Many people underestimate the importance of SOP, thinking that they are able to memorise every step of their task by sheer brain power. Unfortunately research has shown that most people lose about 42% of what they learn in 20 minutes. An hour later, they would have lost 56% of it and in six days, they would have lost 76% of their memory. This clearly shows that your memory can betray you!
If you are working solely by memory, then you would often need time to recall details, or worse—you might even forget important parts of your task. This is both a waste of time and effort.
According to research, the average worker spends 75% of their time handling mundane tasks, and only 25% is invested into work that adds value. If mundane tasks constantly take up your time, you would not have the resources to invest in other areas.
SOPs are able to help you complete those mundane, everyday tasks with higher efficiency, so that you can spend more time doing really impactful work.
Before I learned about the SOP, I have also been relying on my own memory to execute many common tasks. Fortunately, I attended conferences and seminars, and learnt about the power of having an SOP. I tried it, and was amazed. Now, I am much more effective, and I can have a lot more time dedicated to creating value at work.
A good SOP should be written clearly, so that anyone can understand it easily. Next, let’s look at the 5W2H, and then we will consider the three steps of status quo, the remake, and the solution.
1. 5W2H: What is the work, Why should we do it, Who is doing it, When should it be done, Where should it be done, How should it be done, How much resources should be allocated to it.

2. Then, let’s consider the five levels to a project:
a) What are the purpose and limitations of the project

b) The priority

c) The concept

d) The procedure

e) Material resources

3. Lastly, decide the following:

a) The Status Quo—what are the cost, workload and manpower that could be trimmed

b) The Remake—can we simplify the working process? can we streamline the working platform to improve efficiency?

c) The Solution—Once you have answered the above, you now have a solution to execute

A good SOP helps managers organise their task, and facilitates personal growth. of course, these systems have to revolve around people. As a manager, you need to convince your fellow workers or subsidiaries that the SOP is indeed valuable. Otherwise, they would only feel annoyed and uninspired.[/vc_column_text][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ width=”1/2″][vc_column_text]若你问我SOP重要吗?我的答案决定是肯定的!





SOP(标准作业流程,SOP,Standard Operating Procedure)主要是写明工作程序,为每日的工作制定流程。但你别以为SOP功能只是制定工作流程,恰当的使用SOP不仅让我们知道怎样做事,更让我们清楚的知道“为何要这样做”,因为当你知道每个工作步骤背后的原因后,一旦面对突发状况,你才懂得如何随机应变。








1. 5W2H:工作内容是什么(What)、为什么要做(Why)、谁来做(Who)、什么时间做(When)、在什么地点(Where )、用什么程序方法(How)、要使用多少资源(How much),来掌握工作的5个层次,分别是:


III. a)现状:主要考量在于有哪些工作、作业步骤可以被删除、人力是否能减少,或是成本能否降低等。





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