Customers,by Dato’ Sri Jessy Lai

Dato Seri Jessy Lai Chai Shuang / Yun - Contact Me or Mon Space

最不满意的顾客是最佳的学习之源。

Zuì bù mǎnyì de gùkè shì zuì jiā de xuéxí zhī yuán
Your most unhappy customers are your greatest source of learning.

【顧客】

在绝大多数企业的眼中,处理顾客的抱怨,是伤神又赔本的额外工作。所以不仅处理的过程不严谨,收到的抱怨大部份都石沈大海,但一家企业若建立良好的顾客服务系统,妥善处理顾客抱怨、提供补偿,不仅可以免费取得有关产品与服务的资讯、改进公司形象、增加销售,而且投资报酬率也能随之提高。

Many corporations think that dealing with customer complaints are the most tiresome and unrewarding work. Due to this belief, they pay little attention to customer service and dealing with complaints. Little did they know, complaints are precisely the information they need so that they know how to improve. Try a little harder, pay a little more attention. It will help with your company’s reputation, and might even convert sales.

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