Zuì bù mǎnyì de gùkè shì zuì jiā de xuéxí zhī yuán
Your most unhappy customers are your greatest source of learning.
Many corporations think that dealing with customer complaints are the most tiresome and unrewarding work. Due to this belief, they pay little attention to customer service and dealing with complaints. Little did they know, complaints are precisely the information they need so that they know how to improve. Try a little harder, pay a little more attention. It will help with your company’s reputation, and might even convert sales.